Frequently Asked Questions
General Questions
Q: Where are you located?
A: NEWGEN7 LLC is proudly based in Covington, Georgia, and we serve customers across the Metro Atlanta area and beyond.
Q: Do you have a storefront?
A: We currently operate online and through local events. Orders can be placed directly on our website or by contacting us for custom quotes.
Orders & Production
Q: How long does it take to make my order?
A: Most standard orders are processed within 3–5 business days. Custom embroidery, engraving, or bulk orders may take a little longer depending on design approval and materials.
Q: Can I request a design proof before production?
A: Yes! We’ll send you a digital proof of your design for approval before we begin embroidery or engraving on custom items.
Shipping
Q: How long does shipping take?
A: Once your order is complete, shipping typically takes 2–5 business days depending on your location. You’ll receive tracking information via email when your order ships.
Q: Do you offer local pickup or delivery?
A: Yes! We offer local pickup options for Covington and nearby areas. Contact us before placing your order to arrange details.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unused, non-custom items. Custom or personalized orders cannot be returned unless they are damaged or defective upon arrival.
Q: How do I start a return?
A: Email us at 1newgen7@gmail.com with your order number and a brief description of the issue. We’ll help you with the return or replacement process.
Custom Products
Q: What kinds of items do you personalize?
A: We specialize in embroidery (shirts, polos, hats), laser engraving (wood, glass, cutting boards, clocks), sublimation printing (tumblers, mugs, décor), and 3D printed gifts.
Q: Is there a minimum order for group events or bulk embroidery?
A: Yes, group or business orders typically start at 6 pieces, but we can accommodate smaller runs depending on the project. Contact us for a quote!
Contact
Q: How can I reach you?
A: You can reach us by email at 1newgen7@gmail.com or through our Contact Us page. We usually respond within 24 hours.